For damage or questions about your case
FAQ
Frequently Asked Questions
Frequently Asked Questions
Frequently asked questions about AutoIn Bilskade, car body damage and paintwork, assessments and pricing, repairs, insurance, payment, warranty and any issues.
You can find available appointments at any time by booking an online damage assessment. When you come in, we’ll assess the damage and provide a repair estimate.
If it’s an insurance claim, you should ideally report the damage to your insurance company at the time of the incident. If you haven’t done that, we can help you with it when you come in for your appointment.
AutoIn carries out the damage assessment, and if you choose to proceed with our offer, we handle the entire process for you:
A “takst” (damage assessment) is the professional term for an estimate of the cost to repair the damage on your car. We do this when you come in for a damage assessment appointment. It’s a free and non-binding service.
For insurance claims, it’s important that you report the damage to your insurance company before you come to us. After we’ve completed the assessment, the insurance company needs to approve it before we can proceed with the repair.
Yes — you book an appointment yourself here. It’s completely free and non-binding: Book an online damage assessment.
For minor damage, you can also submit a photo-based assessment. Make sure to take clear photos in good lighting and include multiple photos per damage area. In some cases we may ask you to come in so we can inspect the damage in person if it’s difficult to assess from the pictures.
Yes. It doesn’t matter which insurance company you use — AutoIn Bilskade performs vehicle damage repairs for customers from all insurance providers. To receive compensation, your insurer needs a filed claim. If the claim hasn’t been filed yet, we can help you with that when you bring your car in for a damage assessment.
Once the case is in order, we simply need to know where your car is insured and the claim number. After the assessment, we send the required documentation and cost estimate to your insurance company.
Our “Skadetakst” branches are locations that only perform damage assessments/estimates — not repairs. The goal is to make it easier for you to get a quick assessment of your damage without having to travel far to a full AutoIn Bilskade repair facility.
At AutoIn Bilskade, we can repair vehicles from all brands, regardless of age or model. We are also an authorized Tesla damage repair chain and a partner of NIO. We always follow the manufacturers’ procedures so your vehicle’s original warranty remains valid.
AutoIn has been Tesla-certified since 2013, with extensive experience covering small repairs, glass, paint and structural damage on all Tesla models sold in Norway.
Full Tesla repairs (including structural and aluminium work) are performed at our three Tesla-certified locations: Bjørnerud (Oslo), Sarpsborg and Bergen (Åsane). All other locations can perform damage assessment on Tesla and coordinate transport to the nearest certified shop.
Yes. Our three Tesla-certified locations (Bjørnerud, Sarpsborg, Bergen) have Tesla-approved equipment and trained staff for aluminium welding and structural repairs. All structural work is performed to Tesla's technical specifications so the factory warranty is preserved.
Yes. Whenever a repair affects cameras, radar or other ADAS sensors, we perform the required calibration before the car is delivered back. This includes Tesla Autopilot components.
We offer free transport of your Tesla between our locations and the nearest Tesla-certified shop. Økern → Bjørnerud and Kokstad → Bergen (Åsane) are standard routes. You can also deliver the car directly to the certified shop if you prefer direct contact and a shorter overall repair time.
At AutoIn Bilskade, you can get help with all types of repairs — both minor and major damage — including paint damage, body damage, plastic repairs, and glass damage. We are a full-service provider for damage-related services.
Yes. We carry out repairs regardless of who owns the vehicle. Book an online damage assessment, and we’ll help you through the claim/repair process.
Before you drop off your car with us, we recommend that you:
This makes the process faster and easier for both you and us.
Some of our branches have a key drop/key box, so you can deliver the car outside opening hours.
This varies by location, so please agree with your branch on what’s possible and how the drop-off will be handled safely.
You can find contact information and opening hours here: Contact us.
Repair time depends on the extent of the damage and the availability of spare parts. We’ll give you an estimate after we’ve completed a damage assessment.
During the repair, we may discover the need for additional parts or more extensive painting to avoid color differences. In many cases, this can extend the repair time.
We always aim to complete repairs as quickly as possible and will notify you as soon as the car is ready.
We’ll send you an SMS or call you when your car is ready for pickup.
Yes. When you book a repair with us, please let us know if you need a replacement car while your vehicle is in the workshop.
We arrange it through our rental partners and make sure the replacement car is ready at our workshop at the agreed time. You return the replacement car when you pick up your repaired vehicle.
Insurance claim: Check with your insurance company whether they cover a rental car while your vehicle is being repaired. Note that insurance often does not cover rental after the repair is completed, so we recommend picking up your car as soon as possible.
Private repair: You cover the rental car costs yourself.
Private repair: You pay the full repair cost yourself.
Insurance claim: Normally, you only pay the deductible and any reduction (“avkortning”) when you pick up the car. We invoice the remainder directly to your insurance company.
Important to know for insurance claims:
If you have questions about payment, you can always contact us on 02030 or your branch directly.
Yes. Our professional technicians ensure that your vehicle is always repaired according to the manufacturers’ procedures so your original warranty remains valid. We are very careful to keep safety, usability, and durability at the same level as before the damage occurred. We provide a warranty on all repair work we perform.
We provide a full warranty on our work. If you discover something after delivery that wasn’t identified at handover, contact the branch where the work was performed, and we’ll handle any complaint/rectification together with you.
You can also contact our customer service on 02030 during our phone hours (07–18).
Note: We do not provide a warranty on paintwork related to rust repairs. This is standard practice in the industry because rust can return later regardless of treatment.
A small stone chip in the windshield can often be fixed with a repair.
However, if the chip has started to spread or there is a crack in the glass, the windshield needs to be replaced.
In other words, it’s often best to deal with glass damage as soon as possible.
Windshield replacement is usually completed within one working day.
If you have glass coverage, the insurance company typically covers a windshield chip repair in full, meaning the repair is free for you.
If your car has comprehensive insurance or glass coverage, you usually only pay the deductible for windshield replacement. The price of a new windshield depends on the glass type and any additional features such as camera systems and heating.
We specialize in repairing collision damage and paint damage. Unfortunately, rust work is not part of our services.
As a result, we do not provide a warranty on paintwork related to rust repairs, or if bubbles/paint breakthrough occur due to ongoing rust development.
This is standard practice in the industry because:
Yes — if the dent is small and the painted surface around the damage is intact, it can in many cases be repaired using the PDR method (Paintless Dent Repair) without repainting.
This method is typically used for small dents or minor damage on the side of the car, for example from a parking lot incident.
Yes — if the paint damage is superficial, such as a small scratch without dents, we can do spot painting where we paint only the affected area. Note that this depends on the car’s color, as some colors can be difficult to match 100% using this method. Book an online damage assessment, and we can look at the damage together and recommend the best options.
For wheel/rim damage, we can repaint the wheels. If there are dents/nicks in the rim, we can repair the damage before painting.
If your car has major damage and the insurance company has concluded that it will be written off/scrapped, the insurer will send you an offer.
Once you accept the offer, you must deliver the keys and all sets of tires (winter/summer wheels) to the workshop where the vehicle is located so the settlement process can continue. Remember to remove all personal belongings before the car is transferred for dismantling/new ownership.
AutoIn does not pay out the amount agreed with the insurance company. Your insurance company is responsible for this and should inform you.
If the damage is not covered by insurance, you as the owner must arrange pickup of the vehicle from AutoIn’s parking area.
Important: We rent parking space from the City of Oslo. If the written-off vehicle remains at AutoIn for more than 30 days after it has been settled, we must charge a fixed parking fee per day of NOK 350 excl. VAT. In other words, it’s important to make a quick decision on what will happen next with the vehicle after settlement.
AutoIn Bilskade AS has multiple branches in Norway:
With these branches, we cover the greater Oslo area, Akershus, Østfold, and the Bergen region.
We provide a full warranty on our work. If you’ve discovered something after delivery that wasn’t identified at handover, contact the branch where the work was performed, and we’ll handle any complaint/rectification together with you.
Alternatively, you can contact our customer service on 02030 during our phone hours (07–18).
Note: We do not provide a warranty on paintwork related to rust repairs. See the separate rust section for more information.
After the repair, you’ll receive an SMS from us that you can reply to in order to rate the service you received, on a scale from 0 to 10.