FAQ

Frequently Asked Questions 

1. Always prioritize your own safety at the scene and try to stay calm.
2. Get an overview of what happened and how serious the collision is. Are there any injuries? How many people are injured?
3. In case of major damage or injuries:
   1. Call the emergency services: 112 for the police, 110 for the fire department, and 113 for medical emergencies.
   2. Turn on hazard lights (warning triangle button), put on a reflective vest, and place a warning triangle to alert other road users.
   3. Provide first aid as best as you can.
   4. Help the injured breathe and support their circulation. If needed, open the airway and stop bleeding. Keep the injured warm and calm while waiting for professional responders. Monitor their condition until help arrives.
   5. Share everything you know about the collision with the responders.
4. If you need roadside assistance/towing:
   1. Call Viking or NAF for assistance.
   2. Tell them you want the car transported to AutoIn Bilskade, and we can handle the next steps.
5. When the situation is under control, report the damage to your insurance company if possible. If there’s no time, make sure you note and verify names (ID), phone numbers, license plate numbers, and take photos of the damage on all vehicles and their plates.
6. Afterwards, book an online appointment for a damage assessment with us, and we’ll help you through the entire process related to vehicle damage (including glass).

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You can find available appointments at any time by booking an online damage assessment. When you come in, we’ll assess the damage and provide a repair estimate.

If it’s an insurance claim, you should ideally report the damage to your insurance company at the time of the incident. If you haven’t done that, we can help you with it when you come in for your appointment.

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AutoIn carries out the damage assessment, and if you choose to proceed with our offer, we handle the entire process for you:

• We coordinate with your insurance company (for insurance claims)
• We order parts for the repair (if needed)
• We agree on a repair date with you
• We repair the vehicle in accordance with workshop regulations and your preferences as a customer
• We notify you when the car is finished and ready for pickup

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A “takst” (damage assessment) is the professional term for an estimate of the cost to repair the damage on your car. We do this when you come in for a damage assessment appointment. It’s a free and non-binding service.

For insurance claims, it’s important that you report the damage to your insurance company before you come to us. After we’ve completed the assessment, the insurance company needs to approve it before we can proceed with the repair.

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Yes — you book an appointment yourself here. It’s completely free and non-binding: Book an online damage assessment.

For minor damage, you can also submit a photo-based assessment. Make sure to take clear photos in good lighting and include multiple photos per damage area. In some cases we may ask you to come in so we can inspect the damage in person if it’s difficult to assess from the pictures.

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Yes. It doesn’t matter which insurance company you use — AutoIn Bilskade performs vehicle damage repairs for customers from all insurance providers. To receive compensation, your insurer needs a filed claim. If the claim hasn’t been filed yet, we can help you with that when you bring your car in for a damage assessment.

Once the case is in order, we simply need to know where your car is insured and the claim number. After the assessment, we send the required documentation and cost estimate to your insurance company.

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Our “Skadetakst” branches are locations that only perform damage assessments/estimates — not repairs. The goal is to make it easier for you to get a quick assessment of your damage without having to travel far to a full AutoIn Bilskade repair facility.

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At AutoIn Bilskade, we can repair vehicles from all brands, regardless of age or model. We are also an authorized Tesla damage repair chain and a partner of NIO. We always follow the manufacturers’ procedures so your vehicle’s original warranty remains valid.

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At AutoIn Bilskade, you can get help with all types of repairs — both minor and major damage — including paint damage, body damage, plastic repairs, and glass damage. We are a full-service provider for damage-related services.

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Yes. We carry out repairs regardless of who owns the vehicle. Book an online damage assessment, and we’ll help you through the claim/repair process.

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Before you drop off your car with us, we recommend that you:

• Remove personal belongings from the vehicle.
• Bring the car keys and any related keys/tools (e.g. wheel lock key).
• Make sure any necessary documents (e.g. claim form) are available if relevant.
• Let us know about any special conditions we should be aware of (e.g. accessories or electronics).
• At drop-off: disable any PIN/code so we can move the car into the workshop.
• Deliver the car clean so both you and we can do a final visual check before repairs start.

This makes the process faster and easier for both you and us.

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Some of our branches have a key drop/key box, so you can deliver the car outside opening hours.

This varies by location, so please agree with your branch on what’s possible and how the drop-off will be handled safely.

You can find contact information and opening hours here: Contact us.

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Repair time depends on the extent of the damage and the availability of spare parts. We’ll give you an estimate after we’ve completed a damage assessment.

During the repair, we may discover the need for additional parts or more extensive painting to avoid color differences. In many cases, this can extend the repair time.

We always aim to complete repairs as quickly as possible and will notify you as soon as the car is ready.

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We’ll send you an SMS or call you when your car is ready for pickup.

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Yes. When you book a repair with us, please let us know if you need a replacement car while your vehicle is in the workshop.

We arrange it through our rental partners and make sure the replacement car is ready at our workshop at the agreed time. You return the replacement car when you pick up your repaired vehicle.

Insurance claim: Check with your insurance company whether they cover a rental car while your vehicle is being repaired. Note that insurance often does not cover rental after the repair is completed, so we recommend picking up your car as soon as possible.

Private repair: You cover the rental car costs yourself.

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Private repair: You pay the full repair cost yourself.

Insurance claim: Normally, you only pay the deductible and any reduction (“avkortning”) when you pick up the car. We invoice the remainder directly to your insurance company.

Important to know for insurance claims:

• Liability: If the insurance company has not determined who is at fault yet, you may need to pay the full repair first and get reimbursed later by your insurer.
• Reduction (“avkortning”): The insurer may reduce compensation if the vehicle’s condition or mileage differs from what is stated in the policy.
• Third-party terms: Deductible, any reduction, coverage, and liability are decided between you and your insurer. AutoIn cannot influence these decisions.
• Business customers: VAT-registered businesses pay VAT on damage repairs for insurance claims.
• Tip: Check with your insurance company before drop-off to confirm deductible, any reductions, and rental coverage.

If you have questions about payment, you can always contact us on 02030 or your branch directly.

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Yes. Our professional technicians ensure that your vehicle is always repaired according to the manufacturers’ procedures so your original warranty remains valid. We are very careful to keep safety, usability, and durability at the same level as before the damage occurred. We provide a warranty on all repair work we perform.

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We provide a full warranty on our work. If you discover something after delivery that wasn’t identified at handover, contact the branch where the work was performed, and we’ll handle any complaint/rectification together with you.

You can also contact our customer service on 02030 during our phone hours (07–18).

Note: We do not provide a warranty on paintwork related to rust repairs. This is standard practice in the industry because rust can return later regardless of treatment.

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A small stone chip in the windshield can often be fixed with a repair.

However, if the chip has started to spread or there is a crack in the glass, the windshield needs to be replaced.

In other words, it’s often best to deal with glass damage as soon as possible.

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Windshield replacement is usually completed within one working day.

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If you have glass coverage, the insurance company typically covers a windshield chip repair in full, meaning the repair is free for you.

If your car has comprehensive insurance or glass coverage, you usually only pay the deductible for windshield replacement. The price of a new windshield depends on the glass type and any additional features such as camera systems and heating.

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We specialize in repairing collision damage and paint damage. Unfortunately, rust work is not part of our services.

As a result, we do not provide a warranty on paintwork related to rust repairs, or if bubbles/paint breakthrough occur due to ongoing rust development.

This is standard practice in the industry because:

• Rust is difficult to remove 100%.
• Rust can return under the paint even after thorough treatment.
• After dismantling, it’s common to discover more rust than initially expected.

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Yes — if the dent is small and the painted surface around the damage is intact, it can in many cases be repaired using the PDR method (Paintless Dent Repair) without repainting.

This method is typically used for small dents or minor damage on the side of the car, for example from a parking lot incident.

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Yes — if the paint damage is superficial, such as a small scratch without dents, we can do spot painting where we paint only the affected area. Note that this depends on the car’s color, as some colors can be difficult to match 100% using this method. Book an online damage assessment, and we can look at the damage together and recommend the best options.

For wheel/rim damage, we can repaint the wheels. If there are dents/nicks in the rim, we can repair the damage before painting.

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If your car has major damage and the insurance company has concluded that it will be written off/scrapped, the insurer will send you an offer.

Once you accept the offer, you must deliver the keys and all sets of tires (winter/summer wheels) to the workshop where the vehicle is located so the settlement process can continue. Remember to remove all personal belongings before the car is transferred for dismantling/new ownership.

AutoIn does not pay out the amount agreed with the insurance company. Your insurance company is responsible for this and should inform you.

If the damage is not covered by insurance, you as the owner must arrange pickup of the vehicle from AutoIn’s parking area.

Important: We rent parking space from the City of Oslo. If the written-off vehicle remains at AutoIn for more than 30 days after it has been settled, we must charge a fixed parking fee per day of NOK 350 excl. VAT. In other words, it’s important to make a quick decision on what will happen next with the vehicle after settlement.

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AutoIn Bilskade AS has multiple branches in Norway:

• In Oslo we have:
  • Bjørnerud, Søndre Nordstrand
  • Alnabru, Alna
  • Økern, Hasle (damage assessment only)
• In Akershus we have:
  • Hvam, Lillestrøm
  • Billingstad, Asker
• In Østfold we have:
  • Årvollskogen, Moss
  • Tunejordet, Sarpsborg
  • Rolvsøy, Fredrikstad
• In Bergen we have:
  • Nyborg, Åsane
  • Kokstad, Ytrebygda (damage assessment only)

With these branches, we cover the greater Oslo area, Akershus, Østfold, and the Bergen region.

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We provide a full warranty on our work. If you’ve discovered something after delivery that wasn’t identified at handover, contact the branch where the work was performed, and we’ll handle any complaint/rectification together with you.

Alternatively, you can contact our customer service on 02030 during our phone hours (07–18).

Note: We do not provide a warranty on paintwork related to rust repairs. See the separate rust section for more information.

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After the repair, you’ll receive an SMS from us that you can reply to in order to rate the service you received, on a scale from 0 to 10.

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