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FAQ / Has the car been written off/scrapped? What do I do next?

Has the car been written off/scrapped? What do I do next?

Asked by Customer on 29 July 2025
My insurance company says the car will be written off/scrapped, and I’m not sure what happens next in practice. What do I need to deliver (keys/tires), who pays what, and what happens if the car stays parked for a while before the process is completed?

Answers

Accepted Answer Accepted
Answered by AutoIn Bilskade AS on 02 August 2025

If your car has major damage and the insurance company has concluded that it will be written off/scrapped, the insurer will send you an offer.

Once you accept the offer, you must deliver the keys and all sets of tires (winter/summer wheels) to the workshop where the vehicle is located so the settlement process can continue. Remember to remove all personal belongings before the car is transferred for dismantling/new ownership.

AutoIn does not pay out the amount agreed with the insurance company. Your insurance company is responsible for this and should inform you.

If the damage is not covered by insurance, you as the owner must arrange pickup of the vehicle from AutoIn’s parking area.

Important: We rent parking space from the City of Oslo. If the written-off vehicle remains at AutoIn for more than 30 days after it has been settled, we must charge a fixed parking fee per day of NOK 350 excl. VAT. In other words, it’s important to make a quick decision on what will happen next with the vehicle after settlement.

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