How do I handle a complaint about completed work?

Question

I’ve noticed something I’m not satisfied with after the car was repaired, and I’m wondering how to proceed. Should I contact the branch that did the work directly, or customer service — and what’s the usual complaint/rectification process?

AutoIn Bilskade AS · Accepted Answer

We provide a full warranty on our work. If you’ve discovered something after delivery that wasn’t identified at handover, contact the branch where the work was performed, and we’ll handle any complaint/rectification together with you.

Alternatively, you can contact our customer service on 02030 during our phone hours (07–18).

Note: We do not provide a warranty on paintwork related to rust repairs. See the separate rust section for more information.

For damage or questions about your case

FAQ
FAQ / How do I handle a complaint about completed work?