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FAQ / SOS: What should I do at the scene of an accident after a collision?

SOS: What should I do at the scene of an accident after a collision?

Asked by Customer on 13 July 2025
Hi! I’ve just been involved in a collision and I’m a bit stressed. What’s the correct order of actions at the scene — who should I call, what should I secure first, and what details/photos should I document before we move on?

Answers

Accepted Answer Accepted
Answered by AutoIn Bilskade AS on 15 July 2025
  1. Always prioritize your own safety at the scene and try to stay calm.
  2. Get an overview of what happened and how serious the collision is. Are there any injuries? How many people are injured?
  3. In case of major damage or injuries:
    1. Call the emergency services: 112 for the police, 110 for the fire department, and 113 for medical emergencies.
    2. Turn on hazard lights (warning triangle button), put on a reflective vest, and place a warning triangle to alert other road users.
    3. Provide first aid as best as you can.
    4. Help the injured breathe and support their circulation. If needed, open the airway and stop bleeding. Keep the injured warm and calm while waiting for professional responders. Monitor their condition until help arrives.
    5. Share everything you know about the collision with the responders.
  4. If you need roadside assistance/towing:
    1. Call Viking or NAF for assistance.
    2. Tell them you want the car transported to AutoIn Bilskade, and we can handle the next steps.
  5. When the situation is under control, report the damage to your insurance company if possible. If there’s no time, make sure you note and verify names (ID), phone numbers, license plate numbers, and take photos of the damage on all vehicles and their plates.
  6. Afterwards, book an online appointment for a damage assessment with us, and we’ll help you through the entire process related to vehicle damage (including glass).
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