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FAQ
Frequently Asked Questions
Frequently Asked Questions
Frequently asked questions about AutoIn Bilskade, car body damage and paintwork, assessments and pricing, repairs, insurance, payment, warranty and any issues.
At AutoIn Bilskade, we can repair vehicles from all brands, regardless of age or model. We are also an authorized Tesla damage repair chain and a partner of NIO. We always follow the manufacturers’ procedures so your vehicle’s original warranty remains valid.
Star Motor in Sandvika holds factory approvals directly from several car manufacturers, and repairs these brands to the manufacturer's requirements so the warranty is preserved:
In addition, we repair all other car brands, regardless of age or model.
Yes. Our professional technicians ensure that your vehicle is always repaired according to the manufacturers’ procedures so your original warranty remains valid. We are very careful to keep safety, usability, and durability at the same level as before the damage occurred. We provide a warranty on all repair work we perform.
We provide a full warranty on our work. If you discover something after delivery that wasn’t identified at handover, contact the branch where the work was performed, and we’ll handle any complaint/rectification together with you.
You can also contact our customer service on 02030 during our phone hours (07–18).
Note: We do not provide a warranty on paintwork related to rust repairs. This is standard practice in the industry because rust can return later regardless of treatment.
We provide a full warranty on our work. If you’ve discovered something after delivery that wasn’t identified at handover, contact the branch where the work was performed, and we’ll handle any complaint/rectification together with you.
Alternatively, you can contact our customer service on 02030 during our phone hours (07–18).
Note: We do not provide a warranty on paintwork related to rust repairs. See the separate rust section for more information.
A Tesla-certified workshop has the training, equipment and access to original parts required to safely repair Tesla's aluminium body, high-voltage system and driver assistance (ADAS). A regular workshop often lacks structural-damage certification and cannot always recalibrate sensors after a repair. AutoIn has been Tesla-authorised since 2013 and performs all work to Tesla's technical requirements so the factory warranty is preserved.
As a general rule you have the right to choose the workshop yourself, even though the insurer may suggest a partner workshop. AutoIn has framework agreements with most insurers, so in most cases you can choose us at no extra cost. If you are unsure, check your policy terms or ask us — we will help you with the dialogue towards the insurer.
Look for: relevant brand certification where required, documented EV expertise, a framework agreement with your insurer, a clear written assessment before work begins, a warranty on completed work, and good communication along the way. AutoIn meets these criteria, works to the manufacturers' requirements so the warranty is preserved, and handles the insurance settlement directly for you.
Ask: do you have relevant certification or documented experience with my car brand and drivetrain, what is the time estimate, do I get a rental car, what does the warranty cover, and do you settle directly with the insurer? A serious workshop answers all of this clearly. AutoIn provides a written assessment before work begins and a full warranty on all work we perform.