For damage or questions about your case
FAQ
Frequently Asked Questions
Frequently Asked Questions
Frequently asked questions about AutoIn Bilskade, car body damage and paintwork, assessments and pricing, repairs, insurance, payment, warranty and any issues.
You can find available appointments at any time by booking an online damage assessment. When you come in, we’ll assess the damage and provide a repair estimate.
If it’s an insurance claim, you should ideally report the damage to your insurance company at the time of the incident. If you haven’t done that, we can help you with it when you come in for your appointment.
A “takst” (damage assessment) is the professional term for an estimate of the cost to repair the damage on your car. We do this when you come in for a damage assessment appointment. It’s a free and non-binding service.
For insurance claims, it’s important that you report the damage to your insurance company before you come to us. After we’ve completed the assessment, the insurance company needs to approve it before we can proceed with the repair.
Yes — you book an appointment yourself here. It’s completely free and non-binding: Book an online damage assessment.
For minor damage, you can also submit a photo-based assessment. Make sure to take clear photos in good lighting and include multiple photos per damage area. In some cases we may ask you to come in so we can inspect the damage in person if it’s difficult to assess from the pictures.
Yes. It doesn’t matter which insurance company you use — AutoIn Bilskade performs vehicle damage repairs for customers from all insurance providers. To receive compensation, your insurer needs a filed claim. If the claim hasn’t been filed yet, we can help you with that when you bring your car in for a damage assessment.
Once the case is in order, we simply need to know where your car is insured and the claim number. After the assessment, we send the required documentation and cost estimate to your insurance company.
Our “Skadetakst” branches are locations that only perform damage assessments/estimates — not repairs. The goal is to make it easier for you to get a quick assessment of your damage without having to travel far to a full AutoIn Bilskade repair facility.
Yes. We carry out repairs regardless of who owns the vehicle. Book an online damage assessment, and we’ll help you through the claim/repair process.
Yes. When you book a repair with us, please let us know if you need a replacement car while your vehicle is in the workshop.
We arrange it through our rental partners and make sure the replacement car is ready at our workshop at the agreed time. You return the replacement car when you pick up your repaired vehicle.
Insurance claim: Check with your insurance company whether they cover a rental car while your vehicle is being repaired. Note that insurance often does not cover rental after the repair is completed, so we recommend picking up your car as soon as possible.
Private repair: You cover the rental car costs yourself.
Private repair: You pay the full repair cost yourself.
Insurance claim: Normally, you only pay the deductible and any reduction (“avkortning”) when you pick up the car. We invoice the remainder directly to your insurance company.
Important to know for insurance claims:
If you have questions about payment, you can always contact us on 02030 or your branch directly.
If you have glass coverage, the insurance company typically covers a windshield chip repair in full, meaning the repair is free for you.
If your car has comprehensive insurance or glass coverage, you usually only pay the deductible for windshield replacement. The price of a new windshield depends on the glass type and any additional features such as camera systems and heating.
If your car has major damage and the insurance company has concluded that it will be written off/scrapped, the insurer will send you an offer.
Once you accept the offer, you must deliver the keys and all sets of tires (winter/summer wheels) to the workshop where the vehicle is located so the settlement process can continue. Remember to remove all personal belongings before the car is transferred for dismantling/new ownership.
AutoIn does not pay out the amount agreed with the insurance company. Your insurance company is responsible for this and should inform you.
If the damage is not covered by insurance, you as the owner must arrange pickup of the vehicle from AutoIn’s parking area.
Important: We rent parking space from the City of Oslo. If the written-off vehicle remains at AutoIn for more than 30 days after it has been settled, we must charge a fixed parking fee per day of NOK 350 excl. VAT. In other words, it’s important to make a quick decision on what will happen next with the vehicle after settlement.
The repair cost depends primarily on the extent of the damage, not on the drivetrain. EVs may require extra work such as sensor calibration (ADAS) or careful handling near the battery pack, but the paint and body work itself is priced the same as for other cars. We always provide a written assessment before work begins so you know what is included.
For an insurance claim, the process is usually as follows:
AutoIn has framework agreements with most insurance companies and handles the entire process for you.
Yes. AutoIn offers photo assessment — you send photos of the damage and we provide a preliminary evaluation without you having to come in first. Please take several photos per damage area in good light. The final price is set once the car is inspected in person, but a photo assessment gives you a quick starting point. You can also book a damage assessment at any time.
As a general rule you have the right to choose the workshop yourself, even though the insurer may suggest a partner workshop. AutoIn has framework agreements with most insurers, so in most cases you can choose us at no extra cost. If you are unsure, check your policy terms or ask us — we will help you with the dialogue towards the insurer.